Terms of Service

PYNGO LTD

1. Introduction and Acceptance

These Terms of Service ("Terms") constitute an agreement between you ("you", "your", or "Subscriber") and PYNGO LTD ("Pyngo", "Company", "we", "us", or "our"), governing your access to and use of the Pyngo website at https://pyngo.co (the "Website"), as well as the delivery of our services through any other media form, our media or community channel, mobile website or Pyngo mobile application, third party or otherwise, related, linked, or connected thereto (collectively, "the Service").

By registering for, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Service.

We reserve the right to update these Terms from time to time. Material changes will be communicated to you via email or through the Service within a reasonable timeframe before they take effect. Your continued use of the Service following such notice constitutes acceptance of the updated Terms.

These Terms are provided in English only.

2. About Us

PYNGO LTD is a company registered in England and Wales (company number 14412776), with its registered office at 5th Floor, City Reach, 5 Greenwich View Place, London, England, E14 9NN.

3. Nature of the Service

3.1 What We Do

Pyngo is a fan-focused information and community service. We bring together publicly available, non-restricted information about the availability of tickets, allocations, reservations, and access to sporting, musical, cultural, and other live events ("Products") and deliver timely notifications ("Notifications") to our subscribers when availability changes.

In addition, we host and moderate community spaces where fans share tips, experiences, and advice to help one another obtain tickets through official and authorised channels. Pyngo is not a resale platform, and will never engage in the resale of tickets or access to any event. Unless stated otherwise, we are not affiliated in any form to any other business.

We are only providing Notifications, and none of the information we provide in our Notifications, or information transmitted on our Website or through the Service amounts to a recommendation or endorsement by us in respect of such service providers, or Products being provided. The information we provide is for information purposes only, and should not be relied upon by you, and is provided so that you can proceed with necessary actions that you feel are most appropriate to meet your needs or requirements. (see Your Liability to Us) .

3.2 Information We Work With

The information that forms the basis of the Service, such as event names, dates, venues, price ranges, and general availability status, is factual information that is openly and publicly accessible. This type of information is not restricted, proprietary, or confidential. It is the same kind of information that any individual fan could observe for themselves by visiting a publicly accessible webpage.

We gather information from publicly accessible sources using automated and manual methods, in a manner consistent with lawful access to publicly available internet content. We access only content that is available to any member of the public visiting those pages in a standard web browser, without creating an account, logging in, or accepting any third-party terms as a condition of access. We have not accepted or agreed to the terms of service of any third-party ticketing platform as a condition of accessing their publicly available content, and we do not consider those terms to bind us in respect of such access.

We do not reproduce, copy, or redistribute content protected by copyright or any other intellectual property right. The factual availability data we work with, such as event names, prices, dates, and status information, does not constitute creative or original works protected by copyright.

3.3 How Services Like Ours Benefit the Ecosystem

Pyngo is built around a single principle: that genuine fans deserve fair access to events. The live events industry has a well-documented problem with professional resellers and scalpers who acquire tickets at scale for profit, pricing real fans out of events they love.

Pyngo exists to support the genuine fan. Every subscriber who secures a ticket through an official channel is a fan who did not need to rely on, and possibly, overpay on a secondary market. We operate with that purpose in mind, and we are fundamentally aligned with every artist, promoter, and platform whose goal is to put tickets in the hands of real fans.

A fan without timely information has no choice but to check ticketing websites repeatedly, often for days or weeks, hoping to catch availability when it appears. This pattern of anxious, high-frequency manual checking by large numbers of fans generates sustained traffic load on platform infrastructure, regardless of whether any purchase occurs.

A fan who receives a timely, accurate notification visits the platform once, at the right moment, with intent to purchase. From a platform infrastructure perspective, an informed fan is a more efficient visitor than an uninformed one. Services like Pyngo therefore support, rather than burden, the platforms whose success depends on genuine fans completing purchases.

3.4 What We Do Not Do

Pyngo does not sell, resell, distribute, or broker tickets. We do not hold ticket inventory. We do not purchase or reserve tickets on behalf of subscribers. We are not a ticketing platform, a secondary marketplace, or a ticket resale service.

We do not receive any commission, affiliate fee, referral payment, or any other form of compensation from any ticketing platform, event promoter, or third party in connection with any ticket purchase made by our subscribers. Our sole source of revenue is the subscription fee paid by our subscribers for access to the Service. We have no financial incentive to direct subscribers to any particular platform, and no financial stake in whether or not any ticket is purchased.

Our Notifications direct subscribers to official and authorised third-party platforms where tickets may be available for purchase at face value. Any resulting transaction is solely between you and that third-party platform and is subject to that platform's own terms, conditions, and policies. We actively encourage subscribers to purchase only through official and authorised channels.

Our Service is designed to inform fans. The information we provide does not direct subscribers to circumvent any ticketing platform's purchase limits or terms of use.

We are not affiliated with, endorsed by, or partnered with any ticketing platform, event promoter, artist, venue, sports league, governing body, or rights holder. We are, however, fundamentally aligned with the mission that these organisations share: ensuring that genuine fans can access tickets at fair prices through legitimate channels.

Links to third party websites on the Website or the Service are provided solely for your convenience. If you use these links, you leave the Website or the Service. We have not reviewed and do not control any of these third party websites (and are not responsible for these websites or their content or availability).

3.5 No Guarantee of Results

The Service is provided for informational purposes only. We do not guarantee or represent that you will successfully obtain tickets to any event. Ticket availability is determined entirely by third-party platforms and sellers over which we have no control. The fact that we send a Notification does not guarantee that tickets are or will remain available at the time you attempt to purchase them.

Subscription fees are payable for access to the Service regardless of whether you successfully obtain tickets to any event.

3.6 No Recommendation or Endorsement

The information provided through the Service does not constitute a recommendation, endorsement, or advice regarding any event, ticket, venue, artist, or third-party service. You are solely responsible for evaluating whether any particular event, ticket, or purchase is appropriate for your needs, and for reviewing the full terms and conditions of any third-party platform before completing a purchase. If you decide to access any of the third party websites linked to the Website or the Service, you do so entirely at your own risk. The information and descriptions of Products offered by third parties that we provide may not represent the complete descriptions of all the features and terms and conditions of those Products.

4. Third-Party Information

4.1 Accuracy and Reliability

While we endeavour to provide timely and accurate Notifications, our Service depends on information derived from publicly accessible third-party sources. We do not control the accuracy, reliability, completeness, or availability of that information. You acknowledge and agree that:

• Notifications may occasionally contain inaccuracies, errors, or outdated information;
• The availability indicated in a Notification may have changed by the time you act upon it;
• We shall not be liable for any errors, omissions, or delays resulting from third-party sources;
• The Service is provided on an "as is" and "as available" basis.

4.2 Third-Party Links and Services

The Service may contain links to, or references to, third-party websites, platforms, and services. These are provided for your convenience only. We do not control, endorse, or assume responsibility for the content, privacy practices, or terms of any third-party service. Your use of any third-party service is at your own risk and subject to that third party's own terms and conditions.

You must independently verify and review the terms and conditions of any third-party platform before completing any purchase or transaction.

5. Website Access

You may access some areas of the Website without registering for the Service or providing your details to us. By accessing any part of the Website, you indicate that you accept these Terms. If you do not accept these Terms, you should leave the Website immediately.

You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms and that they comply with them.

6. Your Account

6.1 Registration

Account registration takes place only on the Website at https://pyngo.co. You must register through the Website and provide accurate and complete information. You confirm that all information provided by you to us is true and accurate in all respects and at all times. You must be at least 18 years of age to register. The mobile application is provided for use by existing Subscribers; it allows you to sign in to an account you have already created on the Website and does not provide registration functionality.

6.2 Your Status

By registering, you warrant that you are legally capable of entering into binding contracts with Pyngo, that you are at least 18 years old, and that the information you have provided is true and accurate. If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your access to the Service and refuse any and all current or future use of the Service.

6.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately if you become aware of any unauthorised use of your account.

6.4 Account Restrictions

We reserve the right to suspend, restrict, or terminate your account if we reasonably determine that:

• You have provided inaccurate, incomplete, or misleading information;
• You have breached these Terms;
• Your account is being used for purposes contrary to the spirit of the Service (see Section 9);
• Your username is inappropriate, obscene, or objectionable.

We also reserve the right to terminate your access to the Service if you do not make any payment to us when it is due. You may re-register to access the Service through the standard registration process.

6.5 Mobile Application License

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the Pyngo mobile application on devices you own or control, solely in connection with your use of the Service. This licence terminates automatically if your subscription ends or if your access to the Service is suspended or terminated under these Terms.

7. Subscription, Pricing, and Payments

7.1 Pricing

The costs of accessing the Service are set out on the Website. By subscribing, you agree to pay the applicable fees for the plan you select.

7.2 Recurring Payments

If your subscription is on a recurring basis, you will be charged at the frequency stated at the time of purchase (monthly, quarterly, or annually) until you cancel. The duration of each renewal period and the corresponding charge will be shown in your account management section.

We reserve the right to amend our pricing or renewal period upon giving you at least 14 calendar days' written notice prior to the start of your next renewal period. If you do not agree to a price change, you may cancel your subscription before the new price takes effect.

7.3 Payment Processing

Payment processing is provided by Stripe, Inc. and is subject to Stripe's Connected Account Agreement and Stripe Terms of Service (collectively, the "Stripe Services Agreement"). By subscribing, you agree to be bound by the Stripe Services Agreement. You authorise us to share necessary information with Stripe to facilitate payment processing.

7.4 Pre-Contractual Information

Before completing your subscription, you will be shown:

• The total price of your subscription (or, for recurring subscriptions, the price per billing cycle);
• The billing frequency and renewal terms;
• How to cancel;
• Any applicable introductory or promotional pricing and when standard pricing will apply.

7.5 Cooling-Off Period

You should notify us of your decision to cancel by clear written statement sent to contact@pyngo.co.

Where you expressly request that we begin delivering the Service to you immediately upon subscription, and you acknowledge at the point of purchase that you will lose your right to cancel once the Service has begun to be provided, your Cooling-Off right is extinguished from the point at which the Service commences, in accordance with Regulation 38 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This consent is captured at checkout.

Where your Cooling-Off right has not been waived, and you cancel within the Cooling-Off Period having already used the Service, you may be required to pay a proportionate amount for the portion of the Service received up to the point of cancellation, calculated on a pro rata basis over the billing period.

7.6 Renewal Reminders

We will send you a reminder notification in advance of each renewal, in accordance with applicable law. For monthly subscriptions, this reminder will be sent at a reasonable time before renewal. For annual or longer-term subscriptions, we will send a reminder at least 30 days before the renewal date.

7.7 Where the Subscription Is Purchased

Subscriptions to the Service are purchased only on the Website at https://pyngo.co. Our mobile applications for iOS and Android are provided for use by existing Subscribers and do not contain purchase functionality. Apple In-App Purchase and Google Play Billing are not used. Subscription pricing, billing, renewal, pause, and cancellation are managed through your account dashboard on the Website. The mobile application may surface your current subscription status for information only.

8. Cancellation and Refunds

8.1 How to Cancel

You may cancel your subscription at any time through the Website. Cancellation will take effect at the end of the current paid billing period, and you will continue to have access to the Service until that date.

You may cancel through the same channel you used to subscribe (that is, through the Website). Cancellation instructions will be transmitted to Stripe for processing.

8.2 Refunds

Subject to your statutory rights (including the Cooling-Off Period described in Section 7.5), subscription fees are non-refundable once the Cooling-Off Period has elapsed. In the event your access to the Service is for a non-recurring (one-off) term, no refund will be offered for the one-off payment.

8.3 Termination by Us

We reserve the right to terminate your access to the Service without refund if we reasonably determine that you have breached these Terms. In such cases, we will provide you with notice and an explanation for the termination where reasonably practicable.

9. Acceptable Use

9.1 General Obligations

You agree to use the Service in a manner consistent with its intended purpose: to support genuine fans in obtaining tickets for personal attendance through official and authorised channels. The Service exists exclusively for the benefit of real fans who want to attend events. It is not a tool for commercial resellers, professional scalpers, or any person whose primary objective is to acquire tickets for resale at a profit.

9.2 Prohibited Conduct

You shall not:

• Sell, transfer, sublicense, or share your account access or credentials with any third party;
• Use the Service, including any Notifications, for the purpose of purchasing tickets primarily for commercial resale, professional touting, or speculative ticketing;
• Use the Service in connection with any activity that facilitates, supports, or contributes to the resale of tickets above face value, whether directly or through a third party;
• Systematically extract, harvest, or reproduce data from the Service to create a competing or derivative product or service;
• Use automated tools, scripts, or similar means to interact with the Service, except through our official App and Website;
• Collect usernames, email addresses, or other personal data of other users or community members;
• Use the Service for any purpose that is unlawful, fraudulent, or harmful;
• Use the Service in any manner that could damage, disable, or impair the Service or interfere with other users;
• Decompile, disassemble, reverse-engineer, or attempt to derive the source code of any part of the Service;
• Use the Service as part of any effort to compete with us or otherwise use the Service or its content for any revenue-generating endeavour or commercial enterprise;
• Disparage, defame, or otherwise harm Pyngo or the reputation of the Service;
• Misrepresent your identity, affiliation, or the nature of your use of the Service;
• Use the Service in connection with any activity that involves the use of bots, automated purchasing software, or any other means to circumvent ticket purchase limits, queue management systems, CAPTCHA challenges, access controls, or security measures on any third-party platform.

9.3 Active Enforcement

We take these obligations seriously. We actively monitor for misuse of the Service and we will take action against any subscriber we reasonably believe is using the Service for commercial resale, scalping, or any activity that undermines the interests of genuine fans. This includes cooperation with ticketing platforms, event promoters, law enforcement, and regulatory authorities where appropriate. Our community moderators are empowered to identify and escalate suspected abuse, and we maintain a zero-tolerance policy towards any use of the Service that facilitates ticket touting or scalping.

9.4 Consequences of Breach

We reserve the right to suspend or terminate your access to the Service, without refund, if we reasonably determine that you have engaged in any prohibited conduct.

10. Community Guidelines

Our community channels (including Discord) are a central part of the Service and are built around a culture of genuine fans helping other genuine fans. By participating, you agree to:

• Treat other members with respect and courtesy;
• Share information in good faith and for the benefit of fellow fans;
• Refrain from posting content that is offensive, abusive, discriminatory, or otherwise harmful;
• Not use community channels to facilitate, promote, or coordinate ticket resale, scalping, speculative ticketing, or the use of any automated tools on third-party platforms;
• Direct fellow community members only to official and authorised ticketing channels;
• Comply with Discord's own terms of service and community guidelines.

Our community is actively moderated. Our moderators work to ensure that the community remains a safe, supportive space for genuine fans. Any content that promotes, facilitates, or appears to support ticket scalping, commercial resale, or the circumvention of any ticketing platform's policies will be removed, and the member responsible may have their access to the Service revoked.

We reserve the right to moderate, edit, or remove community content and to restrict or revoke community access for any member who does not comply with these guidelines.

11. Intellectual Property

11.1 Our Intellectual Property

All content, features, and functionality of the Website and App (including text, graphics, logos, software, and the design and arrangement thereof) are owned by Pyngo or our licensors and are protected by copyright, trademark, and other intellectual property laws.

11.2 Limited Licence

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial use, subject to these Terms.

11.3 Third-Party Trademarks

All artist names, event names, venue names, league names, and associated marks appearing on the Website, the App, or in the Service are the trademarks or registered trademarks of their respective owners. Their use is solely for the purpose of identifying events that may be of interest to subscribers and does not imply endorsement, sponsorship, affiliation, or association between Pyngo and any such rights holder.

12. Limitation of Liability

12.1 Exclusions That Cannot Be Limited

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

12.2 Exclusion of Indirect Losses

Subject to Section 12.1, to the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business opportunity, howsoever arising, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, in connection with your use of or inability to use the Service.

12.3 Specific Exclusions

In particular, and without limitation, we shall not be liable for:

• Any failure by you to obtain tickets to any event, regardless of whether you received a Notification;
• Any inaccuracy, delay, or error in the information provided through the Service;
• Any actions taken by third-party ticketing platforms, including but not limited to the removal of listings, changes to pricing, cancellation of events, or restrictions on access;
• Any loss or damage arising from your reliance on information provided through the Service;
• Any loss or damage arising from your use of third-party platforms, websites, or services linked to or referenced by the Service.

12.4 Aggregate Liability Cap

Subject to Section 12.1, our total aggregate liability to you for all claims arising under or in connection with these Terms or the Service shall not exceed the total amount paid by you to us in the twelve (12) months immediately preceding the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless the Company, its directors, officers, employees, agents, partners, and suppliers from and against any claims, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Service, any breach of these Terms by you, any misrepresentation by you, or any third-party claims arising from or related to your use of the Service, including any purchases you make on third-party platforms.

14. Service Availability and Interruption

14.1 No Uptime Guarantee

We will use reasonable efforts to maintain the availability of the Service, but we do not guarantee that the Service will be uninterrupted, error-free, or available at all times. We may suspend or restrict access to the Service for maintenance, updates, or for any other reason at our discretion.

14.2 Circumstances Beyond Our Control

We shall not be liable for any failure to provide the Service, or any delay in providing Notifications, caused by circumstances beyond our reasonable control, including but not limited to changes to the availability, structure, or content of third-party websites or platforms, internet, network, or telecommunications disruptions, acts of God, war, terrorism, pandemic, or governmental action, or any other technical or operational issue outside our reasonable control.

In the event that a significant portion of the Service becomes unavailable for a sustained period due to such circumstances, we will use reasonable efforts to notify affected subscribers and may, at our discretion, offer a pro rata credit or extension of your subscription.

15. Referral Programme

15.1 Overview

We may from time to time offer a referral programme, the current terms of which are as follows:

• Each subscriber will be issued a unique referral link.
• A subscriber who refers three new, genuine subscribers via their unique referral link will receive one month of free subscription, applied to the next billable month after the conditions are met.
• Each referred subscriber will receive a discount on their chosen plan, at the rate displayed at checkout at the time of registration, for as long as their referral-linked subscription remains active.

15.2 Programme Rules

• Referred accounts must be genuine, new subscribers. Self-referrals, duplicate accounts, or fraudulent referrals will not be counted.
• Referral rewards may have tax implications for you. It is your responsibility to comply with applicable tax laws.
• We reserve the right to modify, suspend, or terminate the referral programme, and to revoke any referral rewards, at any time without prior notice, including where we reasonably believe a subscriber is acting in violation of these Terms.

16. Subscription Pause

16.1 Pause Feature

Eligible subscribers may pause their subscription for a defined period through their account dashboard on the Website or App. The pause options available to you and any applicable conditions will be displayed at the time of your request.

16.2 Effect of Pause

During a pause period: billing is suspended; access to the Service, including notifications, AI-assisted chat, and community features, is suspended; and your account and data are retained. The maximum pause duration and any restrictions on frequency will be shown in your account dashboard.

16.3 Resumption

Your subscription will automatically resume at the end of the pause period. Billing will recommence at the rate applicable to your plan at that time. You may cancel during a pause period in accordance with Section 8.

16.4 No Refunds for Amounts Already Paid

Pausing your subscription does not entitle you to a refund of any amounts already charged for the current billing period. Pauses take effect at the next billing cycle unless otherwise stated at the time of the request.

17. AI-Assisted Support Chat

17.1 Feature Description

Subscribers have access to an AI-assisted support chat within the App and Website. This feature uses large language model technology to help you with questions about the Service, ticket availability, and related topics. Access to this feature is limited to active subscribers.

17.2 Limitations

Responses are generated automatically and may not always be accurate, complete, or current. The AI-assisted chat is provided for informational purposes only and does not constitute professional advice of any kind, including legal, financial, medical, or investment advice. You should not rely solely on AI-generated responses when making any significant decision.

We do not guarantee the availability of this feature at all times and reserve the right to modify or withdraw it without notice.

17.3 Data Processing

When you use the AI-assisted chat, the content of your messages is processed by a third-party AI provider on our behalf. Please refer to our Privacy Notice at https://pyngo.co/privacy for details of how we handle this data, including international transfer safeguards.

17.4 Acceptable Use

You must not use the AI-assisted chat to submit content that is unlawful, harmful, offensive, abusive, or otherwise in breach of Section 9 of these Terms. We reserve the right to suspend access to this feature for any subscriber who misuses it.

18. Data Protection

We process personal data in accordance with our Privacy Notice, available at https://pyngo.co/privacy. By using the Service, you acknowledge that you have read and understood our Privacy Notice.

The Privacy Notice applies equally to your use of the Website and the mobile application. By using the Service on either surface, you acknowledge that you have read and understood our Privacy Notice.

19. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, provided that if you are a consumer domiciled in the European Economic Area or the United Kingdom, nothing in this clause shall prevent you from bringing proceedings in the courts of your country of domicile where you are entitled to do so under mandatory consumer protection laws.

20. General Provisions

20.1 Entire Agreement

These Terms, together with our Privacy Notice and Cookie Policy, constitute the entire agreement between you and Pyngo in relation to the Service and supersede all prior agreements, understandings, and representations.

20.2 Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

20.3 No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

20.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

20.5 Notices

Notices to you will be sent to the email address associated with your account. Notices to us should be sent to contact@pyngo.co.

21. Notice and Takedown

If you believe that content on any surface we operate, including our hosted community channels and any content presented through the App or Website, infringes your rights, breaches our Acceptable Use rules, or is otherwise unlawful, you may send a notice to contact@pyngo.co with the subject line Notice and Takedown.

Your notice should identify the content complained of, the right or rule alleged to be breached, your contact details, and a statement made in good faith that the information you provide is accurate. We will acknowledge receipt and respond within a reasonable timeframe where the content is on a surface we directly control.

The original poster will be notified of any action affecting their content and may submit a counter-notice through the same channel. We will suspend or terminate the accounts of subscribers who repeatedly post infringing or otherwise unlawful content, in accordance with Sections 9.4 and 10.

22. Contact Us

If you have any questions about these Terms, please contact:

PYNGO LTD 5th Floor, City Reach, 5 Greenwich View Place London, England, E14 9NN Email: contact@pyngo.co